FAQ

Will this fit me? There's a separate tab on sizing and fitting - check it out here!

 
 

Shipping

From 2020 all packaging is fully recyclable - orders arrive in beautiful boxes protecting your garments as well as our planet.

We offer free shipping on orders over £200 (UK) and £250 (International).

Items are packed carefully in paper packaging with ribbon and tissue paper decoration. I only send packages with Tracked and Signed (Special delivery) service to give you full security and control over the safe arrival of your purchase. 

We offer a fixed delivery charge (no hassle!) and it's:

 £6.50 for domestic & £9.50 for worldwide shipping.

 

The delivery company aims to deliver parcels in the following time:

UK - 1-3 business days, International - 5-7 business days

I do not take responsibility for delay, loss, or damage caused by inappropriate handling by the delivery company, however, insure all items so a refund can be offered if lost. I'm happy to contact the delivery company on your behalf to claim compensation and provide all the useful information and documents needed.


 

hOW IS IT MADE

Every garment is handmade in my studio in the UK, I draft my own patterns, shop for fabrics, machine sew & hand embellish. The same with jewelry - every product is put together by me featuring handcrafted elements, like beads & flowers.

 

Items are always based on the original design and always unique to the label. Materials are sourced from all over the world during our travels (we do our best to support local shops), but clothes aren't ever outsourced away from the studio or mass-manufactured. 

I never use real fur or leather.

You can follow the story of our items from the sketch, through sewing all the way to editorial photography with MADE videos.

Check them out here!

 

custom order

I do offer bespoke services and I'm happy to design and make product just for you based on your measurements and RC design.

 

I can either work based on something that's currently available in my shop or a completely new design

I provide sketches, fabric samples and pattern pieces based on your body type, you'll be notified about any updates in the project, receive photos of the steps and great advice with every part of the making for you to guarantee the final item you'll love! 

I do not make garments based on someone else's design, also I do not copy garments from other stores. I do not sew cosplays, costumes, or NSFW items. 

Please use the form below to let me know what you have in mind!

Special order form
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returns & exchanges

I accept returns & exchanges:

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

 

I can't accept cancellations as orders are processed immediately,

so please place orders carefully.

 

The following items cannot be returned or exchanged:

  • Custom or personalized orders)

  • Intimate items (for health/hygiene reasons)

  • Items on sale

 

If you'd like to return or exchange an item - please message me first, so I can help to resolve issues with the product and/or arrange the return.

There's a limit of 7 days since the package arrived (according to tracking status) to request a refund and exchange, the item sent back must be unworn and arrive in the same, resellable condition it was sent in, with all tags attached if there were any.

I can refuse to issue a refund if items were visibly used, damaged due to indelicate handling or incomplete.

I refund full payment (including postage costs) on account of your choice, the buyer must cover return shipping costs. I offer any advice you might need through the process, so please don't hesitate with reaching out.
 

stockists

I'm currently stocking with the following:

Etsy

MUDISCH

BeDesigner co (with free UK shipping)

It's a Lovelace Thing

Ipseity (exclusive mini collection)

We do not have a local shop at the moment, although I do often exhibit in pop-up shops around London - sign in to our newsletter to get the dates!

I'm currently looking for stockists & agents, so please message me with more details! I'm happy to provide trade & wholesale prices upon request.
 

collaborations


A: I'm always happy to collaborate with fellow creatives, if you're interested in either taking photos together, modeling my clothes, or

borrowing my pieces for an editorial shoot under your direction - message me with all the information and mood boards.

I also do photography & filmmaking - so I'm happy to work with fashion bloggers and influencers on content.

(Brighton, Kent & London areas)

If you're an artist or designer and you'd like to collaborate on creating an item, I'm currently open to working with illustrators, pattern designers, materials creators (such as bread makers and

fabric printers), etc. Please contact me!

I however do not sell curated items made by other artists through my shop or resale vintage or high street brand products.
 

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