FAQ

 

SHIPPING

From 2020 all packaging is fully recyclable.

Items are packed carefully in paper packaging with ribbon and tissue paper decoration. Our delivery service now uses 100% renewable energy.

UK:

FREE

International: 

£5.00

The delivery company aims to deliver parcels in the following time:

UK - 1-2 business days.

International - 5-10 business days

Please note: EU countries might require up to 17% in Duty Tax to be paid to your local customs.

I do not take responsibility for delay, loss, or damage caused by inappropriate handling by the delivery company, however, I'm happy to contact the delivery company on your behalf to claim compensation and provide all the useful information and documents needed.

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HOW IT'S MADE

Every garment is handmade in my studio in the UK,

I draft my own patterns, dye & print fabrics, hand embellish and sew.

You can follow the entire process HERE.

 

Items are always based on the original design and always unique to the label. Materials are sourced from other businesses I admire and trust, but clothes aren't ever outsourced away from the studio or mass-manufactured. 

I never use real fur or leather. I also don't purchase fabrics from suppliers who support modern slavery and unethical working conditions.

REFUND & ECHANGES

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Please note: tailor made garments cannot be returned, as each is created especially for the client.

If you're unsure about your order, or something is not right:

Contact me within 7 days of delivery

Ship items back to me within: 14 days of delivery

 

I can't accept cancellations as orders are processed immediately, so please place orders carefully.

 

If you'd like to return or exchange an item - please message me first, to arrange the return.

The item sent back must be unworn and arrive in the same, re-sellable condition it was sent in, with all tags attached.

I can refuse to issue a refund if items were visibly used, or damaged due to indelicate handling.

I refund full payment (including postage costs) on account of your choice, the buyer must cover return shipping costs. I offer the advice you might need through the process, so please don't hesitate with reaching out.
 

STOCKISTS

Online:

JewelStreet

Hope & Story

Verishop (US)

Curobe

VEO

Physical:

Coming next season.

If you own a boutique and would like to partner with Rose Corps, please contact me to receive full wholesale catalogue.